How do I update or add dispositions to a script?

Last updated: January 20, 2026

Context

You may need to update existing dispositions on a script. When you create a new disposition, be careful to select the right 'outcome mapping'.

Outcome Mapping	Action
No Sale	None - this if often used for 10-15 dispositions for an agency, where you want to track specific things for reporting (like, Dead Air, No Parts A & B, Follow Up, etc.) but don't need the system to take any steps.
Do Not Call	Places on the Blocked Numbers list.
Transfer	Used to track success metrics for Fronters / Guides.
Policy Sale	Triggers the 'Policy Enrollment Form' on the script
Answering Machine	Used to update / train the AMD algorithm
Callback Immediately	Initiates a dial back to the customer

Create a new disposition through the 'outcomes' section: