Context

Users may experience issues with Lunch, Break, and Meeting/Training status toggles where the status either doesn't stay active, logs them off the system, or automatically switches them to unavailable status.

Answer

There are two main causes for status toggle issues:

1. Browser Compatibility

Google Chrome is the only supported browser for Onyx Platform. If you're using a different browser, it can result in unexpected behavior of a wide variety of features.

2. Network Connection Issues

Poor network connectivity can cause status toggles to malfunction. If you're experiencing frequent connection problems:

1. Run the network diagnostic tool to identify connection issues. If it is unstable, contact your internet service provider or reboot your router.