Context

Some organizations need to control where their agents can access Onyx from for security purposes. This typically involves restricting login access to specific IP addresses or network locations.

Answer

Email-based IP restriction: Since agents must receive an email to log in to the Onyx platform, you can restrict email access by IP address through your organization's email system. This effectively controls where agents can complete the login process, as they won't be able to access the login emails from unauthorized locations.

To implement this approach, work with your IT team to configure your email system to restrict access to company email from specific IP addresses or network ranges.