Setup Technical Support Contact

1. For any Onyx platform technical issues that cannot be resolved internally, agents should email support@onyxplatform.com

2. Before contacting support, ensure the agent is using Chrome browser as this is the only support browser

3. Run the network troubleshooting wizard to identify and resolve common connectivity issues

4. When contacting support, provide the agent's name so the support team can check their browser usage and system logs

5. Include details about the specific issue being experienced and any troubleshooting steps already attempted

Usage

The support team can access detailed logs to verify browser compatibility and identify technical issues. They may discover discrepancies between reported browser usage and actual system logs, which helps in diagnosing problems more effectively. Always run the network troubleshooting wizard first as this resolves many common technical issues without requiring support intervention.